TRADES AND FIELD SERVICE

Crayon vs ServiceM8

ServiceM8 is one of the best regarded field service products in Australia and New Zealand, and it does something unusual: unlimited users on every paid plan. The catch for a cleaning business is what it counts instead.

Last checked 17 September 2026

ServiceM8

ServiceM8 is built for trades and service contractors, with unlimited users on every paid plan and a deep Apple integration: an iOS app, Tap to Pay on iPhone, CarPlay, Apple Pencil markup and Siri Shortcuts. Plans are A$29 to A$349 a month including GST, metered by jobs per month.

Crayon

Crayon does not meter jobs. For a business whose growth is more cleans rather than bigger cleans, that is the difference between a bill that tracks value and a bill that tracks volume.

THE DIFFERENCE

The difference is what happens when it does not fit.

Every product on this page is a fixed shape. Where it matches how you work, it works well. Where it does not, you change how you work, pay a developer, or bolt on another tool. Crayon is the proven core for bookings, customers and payments, and the AI changes it when you ask. Rename what things are called. Add the field every job has to carry. Change what a button says.

SIDE BY SIDE

How they compare

Figures come from each vendor’s own pricing page, read on the date shown. Entry price is the cheapest published plan.

ServiceM8Crayon
Built for Trades and service contractors Service businesses, operations first
Metered by Jobs per month Nothing per job
Users Unlimited on every paid plan Included in the plan
Entry price A$29 a month, 50 jobs $99 a month for the first year
Field experience Built around the Apple ecosystem Your own app, on both platforms
Change the software itself Settings and feature requests Ask, review the change, approve it
Strongest at Unlimited users, strong local ecosystem, Xero Fitting a business that does not run standard

OUTGROWING IT

Signs you have outgrown ServiceM8

Cleaning is a high-volume, low-value-per-job business. Job metering works against exactly that shape.

Unlimited users is the right instinct, on the wrong meter. Crayon charges for the plan, not for the work: more cleans do not move the price, and the parts of the model that do not match how you run get changed when you ask.

PRICING

What each one costs

Figures come from each vendor’s own pricing page, read on the date shown. Entry price is the cheapest published plan.

ServiceM8

  • FreeA$030 jobs a month, 1 user, SMS pay per use. Card fees 2.10% + 30c.
  • StarterA$29 a month50 jobs a month, unlimited users, 100+ SMS.
  • GrowingA$79 a month150 jobs a month, unlimited users, 300+ SMS.
  • PremiumA$149 a month500 jobs a month, unlimited users, 1000+ SMS.
  • Premium PlusA$349 a month1500+ jobs a month, unlimited users, 3000+ SMS. Card fees fall to 1.49% + 30c.

ServiceM8 publishes these in Australian dollars including GST.

Crayon

  • Core$99 a month for the first year, then $199Bookings, customers, invoicing, scheduling, checklists with photo proof, your own environment.
  • Growth$299 a month for the first year, then $399Everything in Core, plus change mode, the AI front desk, automations and reporting.

USD. Crayon is in early access, so this is founding pricing.

THE HONEST PART

When ServiceM8 is the better buy

KEEP COMPARING

Others in the same group

Crayon vs Fergus

Auckland built, 25,000+ trades businesses. Excellent at trade jobs, generic at cleaning.

Compare →

Crayon vs Tradify

Auckland built and well liked, priced per user. A cleaning team is the most expensive kind of team to buy seats for.

Compare →

Crayon vs Simpro

Commercial and project heavy. Publishes no prices at all: every number comes from a sales conversation.

Compare →

Crayon vs ServiceTitan

The biggest name in the trades. Does not list cleaning among the industries it serves, and does not publish a price.

Compare →

Or see every comparison, what Crayon costs on pricing, and how changing it works on the AI.

Sources

Every figure above about ServiceM8 comes from these pages, read on 17 September 2026.

Stop paying by the clean.

Tell us your job volume. We will show you a price that does not move with it.

hello@crayon.software

NOT OPEN YET

We are building the founding group.

Crayon is not taking general signups. We are picking a small first group of service businesses, setting their platform up with them, and opening properly after that. Founding customers hold the founding price.

We will reply by email. Nothing else happens, and you are not signing up for anything.

Or just email hello@crayon.software